Frequently Asked Questions
Who are we?
Creative Minds Wear is a Charlotte, North Carolina–based clothing brand rooted in creativity, community, and a deep connection to the Queen City and its surrounding areas. Our designs draw from Charlotte’s culture, energy, and everyday life—blending local inspiration with styles that cross genres. Every piece represents the city we call home and pushes you to stand tall, move bold, and Creatively Wear Your Crown.
Do we use AI-generated images for your products?
No, we do not use or sell AI-generated images on our products. Every design at Creative Minds Wear is crafted by human artists for human customers, ensuring unique, authentic, and thoughtfully created artwork.
Do you offer free shipping?
Yes, we offer free shipping on orders over a certain amount. Please note that free shipping cannot be combined with order discounts, though other promotions may still apply.
Shipping & Refunds
Why does my order take longer to arrive?
Your product is custom-made just for you as soon as you place your order. This print-on-demand process typically takes 2–5 business days for production, plus additional shipping time depending on the item. By creating products on demand, we help reduce overproduction—thank you for supporting sustainable purchasing! For full details, see our Shipping Policy.
What is your return policy?
Since our products are custom-made, we do not accept returns or exchanges for incorrect size, color, or style choices, or if you change your mind. However, if your order arrives damaged or with a manufacturing error, you may be eligible for a free reprint or refund. Please contact us within 30 days of delivery with your order number and a photo of the issue. For more information, review our Refund Policy.
Want a design on a different garment?
We may be able to accommodate custom requests. Reach out via our Contact Form and let us know what you’re looking for.
Apple Pay issues?
If you're having trouble at checkout, please reach out on our Contact Form so we can help you complete your order.